Why We Don’t Email Quotes or Leave Them in the Mailbox

About once a month we receive a call from someone asking us:

“Can you please stop by my home, give me a roof quote, and then leave it in the mailbox?”

The short answer is no.

The long answer is, yes, we’d love to work with you to develop an accurate quote for replacing your roof. But just looking at your current roof is not going to give us all the information we need to develop that quote. There are many different types of roofs! What about insulation, gutters, etc? We need to meet with the homeowner one-on-one to have these important discussions and show them all of their options.

For kitchens and bathroom quotes, we often times will gather sample boards around our showroom, and develop an on-screen presentation to show the client, all things that cannot be relayed adequately through email. Our preference is for the client to visit our showroom for the second meeting, where the proposal will be discussed.

Still, many clients request that we “just email the quote”. All you will be getting that way is some technical verbage, some drawings, and a price. You will either love it or hate it, and if it is not perfect, you might dismiss us as a company.

If you were here in the showroom, however, we could take everything you didn’t love, and make revisions right there! Price too high? We can show you alternate materials to help save money. Everything is right here. We understand when clients cannot make it to our showroom for different reasons, and we will gladly come back to you, bringing as many samples as we can, but emailing quotes just does not make sense 99% of the time. It is just too impersonal. We put so much time and effort into developing these quotes, we do not like to simply press “send” and shoot off a PDF to you, we want to show off all the details!

Of course there are always exceptions. Some of our customers live out of state, and others have unique needs that we gladly fulfill. I just wanted to express the reasons you should let us go over the quote with you, if you are able to. You will definitely find it beneficial, and our time and advice are always free!